Disclaimer: GetCleared.co.za is a private document facilitation company. We are not a government department or affiliated with SAPS or DIRCO. Official forms can be obtained for free at any police station.

Privacy Policy

Privacy Policy

Effective Date: 20 August 2026

GetCleared.co.za, operated by Moto Digital Solutions (Pty) Ltd (Reg. No. 2021/522062/07), respects your privacy and is committed to protecting your personal information.

Because our services involve sensitive documents such as identity documents, passports, fingerprints, Police Clearance Certificates and other official records, we take the security and confidentiality of client information seriously.

This Privacy Policy explains how we collect, use, store and protect personal information when you use the GetCleared.co.za website or engage us for our services.

1. Information We Collect
Depending on the service requested, we may collect information including:
- Full name and surname;
- Contact details;
- Email address;
- Telephone and WhatsApp number;
- Residential or postal address;
- South African ID or passport information;
- Date of birth;
- Fingerprint documentation;
- Police Clearance Certificate information;
- Supporting documents required for Apostille or Authentication services;
- Information relating to Criminal Record Expungement applications;
- Billing and payment information;
- Courier and delivery information;
- nformation provided through website forms, email, WhatsApp or other communication channels; and
Other information reasonably required to provide the requested service.

We only request information that is reasonably necessary for the service being provided.

2. How We Use Your Information
We may use your personal information to
- :Assess and process your service request;
- Prepare and facilitate applications;
- Submit documents to SAPS, DIRCO, courts, government departments or other relevant authorities;
- Follow up on applications;Arrange collection and courier delivery;
- Communicate with you about your application;
- Provide quotations, invoices and payment confirmations;
- Verify information and documents;
- Respond to enquiries and support requests;
- Maintain internal records;
- Comply with legal and regulatory obligations;
- Prevent fraud, misuse or unauthorised activity;
- and Improve our services and website.

We will not use your personal information for purposes that are incompatible with the reason for which it was collected without an appropriate legal basis or your consent where required.

3. Sensitive Personal Information
Some of the information required for our services may be considered sensitive personal information under applicable privacy laws.

This may include identification information, biometric information such as fingerprints, and information relating to criminal records where required for a Police Clearance Certificate or Criminal Record Expungement service.

We take reasonable technical and organisational measures to protect such information against unauthorised access, loss, misuse, alteration or disclosure.

4. Sharing of Information
We may share relevant personal information with third parties where reasonably necessary to provide the requested service.These parties may include:
- South African Police Service (SAPS);
- The Department of International Relations and Cooperation (DIRCO);
- Relevant courts or government departments;
- Embassies, consulates or other authorities where applicable;
- Courier and delivery providers;
- Payment service providers;
- Technology and hosting providers;
- Professional advisers and service providers assisting us with legitimate business functions; and
- Law enforcement or regulatory authorities where legally required.

We do not sell clients' personal information to third parties.

5. International Transfers
Because many of our clients live outside South Africa and our services may involve international document delivery or communication with overseas authorities, personal information may in some circumstances be transferred to or accessed from another country.Where this occurs, we take reasonable steps to ensure that information is handled in accordance with applicable privacy requirements.

6. Communications
We may communicate with you by email, telephone, WhatsApp or other communication channels using the contact details you provide.These communications may relate to your application, document requirements, payments, progress updates, courier arrangements or other matters directly connected to our services.We may also send service-related information where reasonably necessary to maintain our relationship with you.
7. Website Information and Cookies
Our website may collect limited technical information such as browser type, device information, IP address, pages visited and general website usage information.We may use cookies and similar technologies to improve website functionality, understand website usage and improve our services.You can manage or disable cookies through your browser settings, although doing so may affect certain website functionality.

8. Payment Information
Payments may be processed through third-party payment providers.Where a third-party payment provider processes your payment, that provider may collect and process payment information in accordance with its own privacy policy and security practices.GetCleared does not need to retain full payment card details where these are processed directly by a third-party payment provider.

9. Security
We take reasonable measures to protect personal information against unauthorised access, loss, destruction, misuse or disclosure.However, no website, email transmission or electronic storage system can be guaranteed to be completely secure. Clients should therefore avoid sending unnecessary sensitive information through unsecured communication channels.

10. Retention of Information
We retain personal information for as long as reasonably necessary to provide the requested services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes and protect our legitimate business interests.Once information is no longer reasonably required, it may be securely deleted, destroyed or anonymised.

11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of information where legally permissible;
- Object to certain forms of processing;
- Withdraw consent where processing is based on consent; and
- Raise a complaint regarding the handling of your personal information.

Requests should be sent to hello@getcleared.co.za.We may need to verify your identity before processing certain requests.

12. POPIA
GetCleared operates in accordance with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act, 2013 (POPIA), where applicable.Nothing in this Privacy Policy limits any rights provided to you by applicable privacy legislation.

13. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, courier services or other external services.We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those third parties before submitting personal information to them.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.The updated version will be published on this page with a revised effective date.15. Contact UsIf you have any questions about this Privacy Policy or how your personal information is handled, please contact:

GetCleared.co.za
Operated by Moto Digital Solutions (Pty) Ltd
Reg. No. 2021/522062/07
37 Bath Ave, Rosebank, Johannesburg, 2196
Email: hello@getcleared.co.za
Telephone: 011 568 8311
WhatsApp: 070 339 8487